1. Who we are
Third World Solidarity ("we", "us") is an organisation based in London, United Kingdom, working for peace, democracy, justice, human rights and tolerance. We are the controller of the personal information described in this policy.
Contact: info@thirdworldsolidarity.org · +44 7867 685229 · 303 Testerton Walk, London W11 1WG, United Kingdom
2. Information we collect
- Volunteer applications: your name, email, phone number, address, town and postcode, age group, interests, availability, skills, languages, experience, an optional emergency contact, how you heard about us and anything else you choose to tell us.
- Event registrations: your name, email, optional phone number and organisation, and the number of places booked.
- Contact messages: your name, email, optional phone number and your message.
- Newsletter: your email address.
- Technical information: a temporary session cookie that keeps our forms secure, and standard server logs (such as IP address and browser type) kept by our web host for security.
3. How we use it, and our legal basis
- To review and manage volunteer applications and contact you about volunteering, based on your consent and our legitimate interests in running our activities.
- To manage event registrations and contact you about changes to the event, necessary to provide the place you asked for.
- To reply to your messages, our legitimate interests in responding to enquiries.
- To send our updates, based on your consent, which you can withdraw at any time.
- To keep the website secure and prevent spam, our legitimate interests.
We do not sell your information, and we do not use it for automated decision-making or profiling.
4. Emergency contact details
If you give us an emergency contact, please make sure they are happy for you to share their name and phone number with us. We only use these details if there is an emergency while you are volunteering.
5. Who we share it with
Your information is only seen by authorised members of our team. We use trusted service providers to run the website and send emails (our web hosting and email providers), who process data only on our instructions. We will only share information with others where the law requires it.
6. How long we keep it
- Volunteer applications: up to 2 years after your last contact with us, or until you ask us to delete them.
- Event registrations: up to 12 months after the event.
- Contact messages: up to 2 years.
- Newsletter: until you unsubscribe.
7. Keeping it secure
Our admin area is password-protected and only available to authorised staff. Forms are protected against misuse, and information is sent over an encrypted connection (HTTPS).
8. Your rights
Under UK data protection law you have the right to access the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, email info@thirdworldsolidarity.org. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Cookies
We use one essential session cookie to keep our forms secure. It is deleted when you close your browser. We do not use advertising or tracking cookies. Fonts are loaded from Google Fonts, and links to Facebook, X and YouTube take you to those sites, which have their own privacy policies.
10. Children
Volunteers must be 18 or over. We do not knowingly collect information from children without the consent of a parent or guardian.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.